Member Success & Growth Architect

Kiln; Manhattan Beach (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Kiln in Manhattan Beach is seeking a hands-on Member Success Manager who will lead tours, close memberships, and manage the full sales cycle from inquiry to contract. You will be the face of Kiln during onboarding and throughout the member lifecycle.

You’ll rely on a strong local network, drive occupancy, and craft events that build community. The role blends sales, partnerships, and hospitality to deliver a friction-free, high-value experience for members.

Qualifications

• 3–6 years of experience in sales, partnerships, business development, hospitality, or community management.
• A strong local network within the business and tech community.
• Proven track record in account management, pricing decisions, and growth initiatives.
• Exceptional organizational and multitasking skills with the ability to self-start and think creatively.
• Strong verbal and written communication skills for professional proposals and member relations.
• Experience overseeing or mentoring team members and executing at a strategic level.
• Proficiency in modern SaaS platforms, including Google Suite, Hubspot, and other CRM management.
• A College degree (four-year) is preferred, but not required.

Responsibilities

• Lead Event Sales & Membership: Execute tours, communicate the Kiln value proposition, and manage the full sales cycle—from initial inquiry to signed membership agreements and event contracts.
• Drive Account Growth: Grow existing member accounts through proactive quarterly meetings, upselling, and term renewal conversations.
• Cultivate Community Collisions: Develop initiatives designed to foster connections, including member introductions, social media content, and active engagement on the Kiln member network.
• Oversee Onboarding: Manage the entire new member experience, including welcome packets, site inductions, and ensuring a friction-free member experience.
• Strategic Decision Making: Hold authority for member pricing, discounts, and local sales strategies in close partnership with the Community Director.
• Support Events & Marketing: Ideate and execute strategic networking opportunities, manage the event sales pipeline, and assist the team with the setup and breakdown of community events.

Skills

Sales

Partnerships

Business development

Hospitality

Community management

Account management

Growth initiatives

Networking

Event planning

Education

College degree (four-year)

Tools

Google Suite

Hubspot

CRM management

Job description

Kiln in Manhattan Beach is seeking a hands-on Member Success Manager who will lead tours, close memberships, and manage the full sales cycle from inquiry to contract. You will be the face of Kiln during onboarding and throughout the member lifecycle.

You’ll rely on a strong local network, drive occupancy, and craft events that build community. The role blends sales, partnerships, and hospitality to deliver a friction-free, high-value experience for members.