Member Success Coach & Growth Advocate

New Reach Careers, LLC; Tempe (AZ); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health package

Paid time off

401(k) matching

Parental leave

Tele-health

Disability insurance

Life insurance

Company events

Volunteer opportunities

Job summary

New Reach Careers, LLC in Tempe, Arizona is seeking a Customer Success Specialist to welcome new members and help them get started strong in their first 6 weeks.

You will connect with 100–200 members weekly via calls, texts, and emails, sharing knowledge of our courses and tools to keep momentum and celebrate breakthroughs.

This is an on-site, full-time W2 role with a base salary of $55k plus up to a 10% bonus, and benefits including PTO, healthcare, and 401(k) matching.

Qualifications

• 2+ years in customer success, coaching, or a people-focused role.
• Strong listening, clear speaking, and genuine connection.
• Ability to motivate others and build rapport.
• Excellent time management in a fast-paced environment.
• Comfort with change and growth.
• Experience with online education and/or sales is a plus.
• Resident of Greater Phoenix area.

Responsibilities

• Be the first friendly face new members meet and help them start strong in 6 weeks.
• Connect with 100-200 members per week via calls, texts, and emails.
• Share knowledge of courses, tools, and resources to keep members motivated.
• Hold members accountable for goals and track progress.
• Collaborate with the Community, Content, Sales, and Coaches teams.
• Support the sales process when needed and help members say yes.
• Work on-site at our Tempe HQ Monday through Friday.

Skills

Communication

People-oriented

Time management

Motivating others

Adaptability

Job description

New Reach Careers, LLC in Tempe, Arizona is seeking a Customer Success Specialist to welcome new members and help them get started strong in their first 6 weeks.

You will connect with 100–200 members weekly via calls, texts, and emails, sharing knowledge of our courses and tools to keep momentum and celebrate breakthroughs.

This is an on-site, full-time W2 role with a base salary of $55k plus up to a 10% bonus, and benefits including PTO, healthcare, and 401(k) matching.