Customer Success Specialist

New Reach; Phoenix (AZ); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) with company match

Maternity and paternity leave

Job summary

New Reach, headquartered in Tempe, Arizona, seeks a committed member success specialist to onboard new members and guide them through the first six weeks. You will engage 100–200 members weekly via calls, texts, and emails, sharing our courses and tools to keep them motivated and on track.

You’ll collaborate with multiple teams to create a remarkable member experience and support sales when needed. You’ll thrive in a fast-paced, growth-focused environment, with strong communication,

Qualifications

• 2+ years of experience in customer success, coaching, or a people-focused role.
• Strong communication, rapport-building, and time-management skills.

Responsibilities

• Be the first friendly face new members meet and help them start strong in their first 6 weeks.
• Connect with 100–200 members weekly via calls, texts, and emails to drive impact.
• Share knowledge of courses, tools, and resources to keep members motivated.
• Hold members accountable, track progress, and celebrate breakthroughs.
• Collaborate with cross-functional teams to deliver an exceptional member experience.
• Support sales processes when needed to help future members say yes.

Skills

Customer success

Communication

Relationship building

Job description

Type: Full-Time W2 Salaried - $55k with up to a 10% bonus

About Us:

New Reach, headquartered in Tempe, Arizona, operates a unified platform of community-centric ecosystems where members engage, transact, and grow. We don't sell courses or content—we build environments where real outcomes happen through purpose-driven engagement and collaboration.

With over 37,000 members, we've proven this model works. Starting in real estate and now expanding across industries, our platform connects people to tools, capital, opportunities, and each other in ways that compound success over time. Community isn't a feature here—it's how outcomes get delivered.

As members engage, leadership emerges organically. Regional groups form, peer-led initiatives launch, and people build together while staying connected to something larger—a system designed to scale through connection and member-driven collaboration.

What You'll Do

• Be the first friendly face (and voice!) new members meet — helping them get started strong in their first 6 weeks.
• Connect with 100–200 members a week through calls, texts, and emails — each one an opportunity to make a real impact.
• Share your knowledge of our courses, tools, and resources to keep members motivated and on track.
• Hold members accountable for their goals, track their progress, and celebrate their breakthroughs.
• Collaborate with the Community Team, Content Team, Sales Team, and Coaches to create an unforgettable member experience.
• Jump in to support the sales process when needed — helping future members say \"yes” to their dreams.
• You'll support our community members from our HQ office - Monday thru Friday.
• 2+ years of experience in customer success, coaching, or a people-focused role.
• Next-level communication skills — you listen deeply, speak clearly, and connect genuinely.
• A knack for motivating others and building instant rapport.
• Solid time management and multitasking abilities — you thrive in a fast-paced, high-energy environment.
• Comfort with change and a love for growth (because we're always evolving!).
• Experience with online education and/or sales is a plus.
• Currently living in the Greater Phoenix area.

Every Day, You'll Get To

• Help people achieve real freedom and transformation.
• Be part of a team that truly believes in growth, positivity, and success.
• Work in a fun, fast-paced, and purpose-driven environment.
• Make a difference — not just in a company, but in people's lives.
• Paid Time Off and Holidays Off
• Health Package - Medical, Dental and Vision
• Optional 24/7 tele-health support, short & long term disability and life insurance
• 401(k) with company match at 4%
• Maternity and paternity leave
• Servant leadership team with open door policy
• Continued development and internal growth opportunities
• Positive culture that values hard work and relationships
• National and international volunteer opportunities
• Frequent company events!

New Reach supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.