Member Solutions Specialist

Capital Credit Union; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Capital Credit Union in Green Bay, WI is seeking a Collections Specialist to work with members on delinquent accounts, arrange payments, and prepare legal documents for recovery. You will assist members in person and by phone, process information for potential repossession, and support bankruptcy filings while ensuring compliance and compassionate service.

This role requires attention to detail, basic math skills, strong analytical and interpersonal skills, and the ability to handle stressful

Qualifications

• High school diploma or equivalent required.
• Ability to read and comprehend detailed instructions and memos.
• Basic computer and office equipment knowledge with online banking systems.
• Three to six months on-the-job experience preferred, at least one with a credit union.
• Strong attention to detail and accuracy in all tasks.
• Analytical skills to resolve payment eligibility questions.
• Excellent interpersonal and communication skills under pressure.

Responsibilities

• Assist members in person and by telephone to determine payment arrangements.
• Process information to recommend for repossession.
• Prepare paperwork to obtain payment, including right-to-cures.
• Work with members on payment protection loans and monitor the account.
• Discuss debts and help with payment arrangements or refinances.
• Administer the Overdraft Privilege Program.
• Handle CPI insurance questions.
• May train new employees.
• Cross-train in Supervisor duties as needed.
• Cross-train in preparing bankruptcy filings (Chapter 7/13, Chapter 128).
• Prepare vehicle condition reports and notices to sell/deficiency letters.

Skills

Attention to detail

Basic math skills

Computer literacy

Customer service

Analytical thinking

Communication skills

Education

High school diploma

Tools

Online banking terminal

Core banking system

E-mail

Job description

Morris Ave Corp
825 Morris Ave
Green Bay, WI 54304, USA

Description

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve”by working with members to obtain payment or use the credit unions tools to make arrangements that result in a solution on delinquent accounts. Prepares and administers the necessary legal work to ensure payment on accounts including, but not limited to legal filings, repossession, and bankruptcy management.

• Assists members in person and by telephone by operating an on-line teller terminal to view their account and help determine payment arrangements.
• Quickly and accurately processes the information necessary to recommend for repossession.
• Accurately prepares the paperwork necessary to obtain payment on account, including but not limited to right-to-cures.
• Works with members who have payment protection on their loans to ensure that a disability payment claim is completed and continues to monitor the account until the delinquency has been resolved.
• Talks with members about their debts and financial concerns and assists them in making payment arrangements through offering different options that could include modifications or possible refinance
• Administers the Overdraft Privilege Program.
• Handles questions and concerns regarding CPI insurance.
• May train new employees.
• May cross-train in Member Solutions Supervisor job duties and functions and provide back-up to that area as needed.
• May cross-train in preparing the necessary paperwork to file various legal claims.
• Prepares the necessary paperwork to file claims for Chapter 7&13 and Chapter 128 bankruptcies.
• Prepares condition reports on vehicles returned to the Credit Union and prepares the vehicles for resale including notices to sell and deficiency letters.

Necessary Experience and Qualifications

• Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
• Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system and E-Mail) and adding machine normally acquired through a basic course or one to three months of on-the-job experience.
• Working knowledge of the products, services, and procedures needed to read and comprehend transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.
• Ability to concentrate and pay close attention to detail for over fifty percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy.
• Analytical ability necessary to research and resolve payment eligibility questions and help make strong decisions.
• Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members and employees in stressful situations. Requires communication/listening skills necessary to effectively obtain necessary information to make payment eligibility decisions.

Work Environment and Physical Requirements

• Office environment with moderate level of noise
• Frequent use of telephone, copier, computer, fax machine and other office machines
• Prolonged sitting or standing
• Frequent mental and visual concentration
• Minimal lifting of up to 25 pounds

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.