Member Solutions Specialist

WESTconsin Credit Union; Menomonie (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Student loan repayment

Healthy Living Fund

Job summary

The role requires at least two years in collections or financial services, an associate degree or equivalent experience, and the ability to multitask in a collaborative environment. This on-site position offers comprehensive benefits.

Qualifications

• Multitask effectively while providing exceptional member service.
• Strong communication with members, coworkers and external contacts.

Responsibilities

• Contacts and follows-up with members and arranges appropriate action for resolution of accounts not in good standing; including, negative shares, delinquent loans, or suspected fraud
• Monitors accounts, applies payments, negotiates pay arrangements, and makes recommendations for loan rewrites, including charged off accounts
• Gathers and assesses information about the member’s financial and credit history
• Recommends credit counseling as necessary
• Discusses options with members such as deferral, loan modifications, and forbearance
• Analyzes account applications, liens, insurance, and credit reports in preparation of legal action
• Coordinates transfer of information to law firms as communicated by our attorneys
• Communicates effectively with members, employees and external contacts
• Acts as credit union representative in Court proceedings and negotiates mediation agreements
• Recommends and prepares loans for monthly charge offs

Skills

Multitasking

Customer service

Communication

Education

Associate's degree or equivalent years of experience

2 years of related work experience

Job description

AtWESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference.

Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

Contacts and follows-up with members and arranges appropriate action for resolution of accounts not in good standing; including, negative shares, delinquent loans, or suspected fraud

Monitors accounts, applies payments, negotiates pay arrangements, and makes recommendations for loan rewrites, including charged off accounts

Gathers and assesses relevant information about the member(s), business, or personal business’s financial and credit history

Recommends credit counseling as necessary

Discusses options with members such as deferral, loan modifications, and forbearance.

Analyzes account applications, documents, lien perfections, forced place insurance, and credit card reports in preparation of legal action

Coordinates transfer of information to law firms as communicated by our attorneys.

Communicates effectively (both verbal and written) with members, employees and external contacts

Acts as credit union representative in Court proceedings. Negotiates mediation agreements as needed.

Recommends and prepares loans for monthly charge offs

WhatYou’ll Need to Be Successful:

• Associate's degree or equivalent years of experience required
• 2 years of related work experience required
• Prior experience in the financial/and or collections field preferred
• Ability to multitask & prioritize work tasks while providing exceptional member service

Why Choose WESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Impressive 401(k) Contribution and Match Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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