Member Solutions Specialist - Empathetic Support (Flexible)

Alegeus; Florida; On-site; USD 18,611 - 31,657; Full time

Benefits offered by this job

Flexible work environment

Paid vacation and holidays

Comprehensive health and wellness packages

Job summary

Alegeus is seeking a Member Solutions Representative to provide exceptional support to users, directly impacting customer satisfaction. This role serves as the first point of contact, delivering friendly and professional assistance while addressing customer inquiries.

The ideal candidate requires a High School Diploma or GED and 1–2 years of customer service experience. The role offers a flexible environment and a starting hourly pay of $16.50, along with variabilities based on performance.

Qualifications

• 1–2 years of customer service call center experience preferred.
• Reliable broadband internet connection required.
• Location within a 4‑hour drive of Maitland, FL office.

Responsibilities

• Serve as the first point of contact for customers.
• Address and resolve customer inquiries and concerns.
• Collaborate with team members to enhance the customer journey.

Skills

Strong communication skills

Troubleshooting skills

Problem-solving skills

Quality-commitment

Education

High School Diploma or GED

Job description

Alegeus is seeking a Member Solutions Representative to provide exceptional support to users, directly impacting customer satisfaction. This role serves as the first point of contact, delivering friendly and professional assistance while addressing customer inquiries.

The ideal candidate requires a High School Diploma or GED and 1–2 years of customer service experience. The role offers a flexible environment and a starting hourly pay of $16.50, along with variabilities based on performance.