Remote Member Support Specialist — First-Contact Expert

Five Star Solutions; United States; Remote; USD 19,000 - 21,000; Full time

Job summary

Five Star Solutions is seeking a Remote Member Support Specialist to handle inbound/outbound calls, texts, and emails, and manage customer cases with accuracy. The role emphasizes empathy, clear communication, and data integrity in a fast-paced environment.

Ideal candidates have excellent interpersonal skills, attention to detail, and the ability to juggle multiple priorities. Starting pay is $14 per hour with a $1 differential for nights and weekends; remote, full-time, with 8:00am-7:00pm CST

Qualifications

• High school diploma or equivalent.
• 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Customer service experience

Active listening

Written & verbal communication

Multitasking

CRM software

Data entry

Teamwork

Attention to detail

Tools

CRM software

Job description

Five Star Solutions is seeking a Remote Member Support Specialist to handle inbound/outbound calls, texts, and emails, and manage customer cases with accuracy. The role emphasizes empathy, clear communication, and data integrity in a fast-paced environment.

Ideal candidates have excellent interpersonal skills, attention to detail, and the ability to juggle multiple priorities. Starting pay is $14 per hour with a $1 differential for nights and weekends; remote, full-time, with 8:00am-7:00pm CST