Member Experience & Support Specialist

Medical Guardian; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Disability insurance

401k

Job summary

Medical Guardian is seeking a proactive Member Support Specialist to assist members and caregivers with orders, product activations, troubleshooting and billing. The role emphasizes compassionate, patient-centered service from a remote home-based work setting, with a focus on delivering peace of mind to our members.

The position offers two shifts, paid time off after 60 days, and a private home workspace. Ideal candidates have 2+ years in member services, strong communication and multitasking

Qualifications

• 2+ years previous member service call center or member-facing experience desired.
• Associate or bachelor’s degree(preferred);highschooldiploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Responsibilities

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Skills

Call center experience

Customer service

Communication

Active listening

Education

High school diploma required

Associate or bachelor’s degree preferred

Tools

Computer proficiency

Job description

Medical Guardian is seeking a proactive Member Support Specialist to assist members and caregivers with orders, product activations, troubleshooting and billing. The role emphasizes compassionate, patient-centered service from a remote home-based work setting, with a focus on delivering peace of mind to our members.

The position offers two shifts, paid time off after 60 days, and a private home workspace. Ideal candidates have 2+ years in member services, strong communication and multitasking