Member Services Representatives

Energeo Staffing; Charleston (WV); Remote; USD 28,000 - 42,000; Full time

Job summary

Energeo Staffing is seeking a friendly and dependable Member Services Representative to provide excellent support to members and customers. This entry-level remote opportunity is suitable for students and candidates with limited professional experience.

You will respond to member questions by phone, email, and online chat, assist members with account information and services, and help resolve routine issues while keeping accurate records in line with company policies.

Responsibilities

• Respond to member questions by phone, email, and online chat.
• Assist members with account information, services, and general inquiries.
• Resolve routine customer issues or escalat more complex matters to the appropriate team.
• Update and maintain accurate customer and member records.
• Process basic requests and service transactions.
• Explain company services, policies, and procedures clearly.
• Follow up with members to ensure their questions or concerns have been addressed.
• Maintain a professional and helpful attitude during every customer interaction.
• Protect confidential member and company information.
• Meet established customer-service and quality standards.

Job description

Position Overview

Energeo Staffing is seeking a friendly and dependable Member Services Representative to provide excellent support to members and customers. This is an entry-level remote opportunity suitable for students and candidates with limited professional experience.

Responsibilities

• Respond to member questions by phone, email, and online chat.
• Assist members with account information, services, and general inquiries.
• Resolve routine customer issues or escalat more complex matters to the appropriate team.
• Update and maintain accurate customer and member records.
• Process basic requests and service transactions.
• Explain company services, policies, and procedures clearly.
• Follow up with members to ensure their questions or concerns have been addressed.
• Maintain a professional and helpful attitude during every customer interaction.
• Protect confidential member and company information.
• Meet established customer-service and quality standards.