Customer Solutions Specialist - In-Person Training

Alegeus; Orlando (FL); Hybrid; USD 18,611 - 31,657; Full time

Benefits offered by this job

Flexible work environment

Competitive salaries

Paid vacation

Comprehensive health packages

Job summary

Alegeus is looking for a Member Solutions Representative in Orlando, Florida. The role involves providing friendly and professional assistance to customers, addressing inquiries, and exceeding expectations. The position offers a flexible work environment, competitive salaries, comprehensive health packages, and professional development programs.

The ideal candidate will have a high school diploma, strong communication skills, and 1-2 years of customer service experience. Training will occur in-person for the first few weeks.

Qualifications

• 1–2 years of customer service call-center experience preferred.
• Must have a reliable broadband internet connection (DSL, cable or fiber with 25 Mbps or higher).
• Must be able to connect directly to a router if negative call quality occurs.

Responsibilities

• Serve as the first point of contact for customers, providing empathetic assistance.
• Address and resolve customer inquiries and concerns.
• Go above and beyond to exceed customer expectations.

Skills

Exceptional communication skills

Proficient troubleshooting and problem-solving

Ability to handle complex customer interactions

Education

High School Diploma or GED

Job description

Alegeus is looking for a Member Solutions Representative in Orlando, Florida. The role involves providing friendly and professional assistance to customers, addressing inquiries, and exceeding expectations. The position offers a flexible work environment, competitive salaries, comprehensive health packages, and professional development programs.

The ideal candidate will have a high school diploma, strong communication skills, and 1-2 years of customer service experience. Training will occur in-person for the first few weeks.