Member Solutions Processor Specialist

WESTconsin Credit Union; Menomonie (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Healthy Living Fund

Student Loan Repayment

401(k) Match

Paid Time Off

Holidays

Job summary

WESTconsin Credit Union in Wisconsin is seeking a professional to manage legal actions for member accounts, coordinate with outside attorneys, and oversee repossessions and foreclosures. You will process documents, maintain records, and ensure accurate information flows to our law partners.

The role requires an Associate’s degree or equivalent, two years of related experience, and strong multitasking, communication, and member-service skills.

Qualifications

• Associate's degree or equivalent years of experience required.
• 2 years of related work experience required.
• Prior experience in the financial/and or collections field preferred, but not required.
• Ability to multitask & prioritize work tasks while providing exceptional member service.

Responsibilities

• Processes and monitors legal actions including small claims, civil actions, garnishments, repossessions, satisfactions, bankruptcies, and foreclosures acting as credit union representative in Court proceedings. Negotiate mediation agreements as needed.
• Coordinates transfer of information to Law firm on accounts recommended for our attorneys. Corresponds with attorneys on legal actions
• Processes documents, and works with outside agencies on repossessions, foreclosures, sale of collateral, debt management, third party collection maintaining records and correspondence with all parties and applying payments
• Computes Month end reports, including but not limited to delinquency report, call report, and charge off report
• Processes all levies: holding funds, releasing funds, and sending funds to levy agency. Corresponds professionally with both members and agency representatives
• Receives signed documents and applies interest rate, payment, due date, and maturity date changes
• Analyzes account applications, documents, lien perfections, forced place insurance, and credit card report in preparation of legal action.
• Processes all invoices and receives appropriate approval for accounting
• Updates and corrects credit bureaus and responds to disputes on delinquent accounts.
• Works with Member Solutions VP to compute monthly charge offs. Processes all monthly charge offs
• Communicates effectively (both verbal and written) with members, internal and external contacts.

Skills

Multitasking

Communication

Customer service

Education

Associate's degree or equivalent experience

Job description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference.

Ready to make an impact? Let’s grow together!

What You’ll Be Doing

• Processes and monitors legal actions including but not limited to small claims, civil actions, garnishments, repossessions, satisfactions, bankruptcies, and foreclosures acting as credit union representative in Court proceedings. Negotiate mediation agreements as needed.
• Coordinates transfer of information to Law firm on accounts recommended for our attorneys. Corresponds with attorneys on legal actions
• Processes documents, and works with outside agencies on repossessions, foreclosures, sale of collateral, debt management, third party collection maintaining records and correspondence with all parties and applying payments
• Computes Month end reports, including but not limited to delinquency report, call report, and charge off report
• Processes all levies: holding funds, releasing funds, and sending funds to levy agency. Corresponds professionally with both members and agency representatives
• Receives signed documents and applies interest rate, payment, due date, and maturity date changes
• Analyzes account applications, documents, lien perfections, forced place insurance, and credit card report in preparation of legal action.
• Processes all invoices and receives appropriate approval for accounting
• Updates and corrects credit bureaus and responds to disputes on delinquent accounts.
• Works with Member Solutions VP to compute monthly charge offs. Processes all monthly charge offs
• Communicates effectively (both verbal and written) with members, internal and external contacts.

What You’ll Need To Be Successful

• Associate's degree or equivalent years of experience required
• 2 years of related work experience required
• Prior experience in the financial/and or collections field preferred, but not required
• Ability to multitask & prioritize work tasks while providing exceptional member service

Why Choose WESTconsin

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Salary
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays

Visit WESTconsin Careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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