Member Solutions Processor Specialist

Ultipro; Menomonie (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Annual Healthy Living Fund

Student Loan Repayment Program

401(k) Contribution and Match

Job summary

WESTconsin Credit Union is seeking a Legal Actions/Collections Coordinator to manage court actions such as garnishments and foreclosures, coordinate with law firms, and maintain precise records. You will handle document processing, account analyses, and communications with members and agencies in a collaborative team.

The role requires an associate degree or equivalent experience and at least two years in financial services or collections, with strong multitasking and member-service skills in a

Qualifications

• Associate's degree or equivalent years of experience required.
• 2 years of related work experience required.
• Prior experience in financial/collections preferred, but not required.
• Ability to multitask & prioritize work tasks while providing exceptional member service.

Responsibilities

• Process and monitor legal actions including small claims, civil actions, garnishments, repossessions, and foreclosures.
• Coordinate transfer of information to law firms and correspond with attorneys on legal actions.
• Process documents and work with outside agencies on repossessions, foreclosures, debt management and payments.
• Compute month-end reports such as delinquency and charge-off reports.
• Handle levies: hold/release funds and send funds to levy agency; communicate with members and agencies.
• Receive signed documents and apply changes to interest rate, payment, and maturity dates.
• Analyze account applications, lien perfection, and credit reports in preparation of legal actions.
• Process invoices and obtain appropriate approvals for accounting.
• Update credit bureaus and respond to disputes on delinquent accounts.
• Collaborate with the VP of Member Solutions to compute monthly charge-offs.
• Communicate effectively with members, internal, and external contacts.

Skills

Multitasking

Prioritization

Member service

Communication

Education

Associate's degree or equivalent experience

Job description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference.

Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

• Processes and monitors legal actions including but not limited to small claims, civil actions, garnishments, repossessions, satisfactions, bankruptcies, and foreclosures acting as credit union representative in Court proceedings. Negotiate mediation agreements as needed.
• Coordinates transfer of information to Law firm on accounts recommended for our attorneys. Corresponds with attorneys on legal actions
• Processes documents, and works with outside agencies on repossessions, foreclosures, sale of collateral, debt management, third party collection maintaining records and correspondence with all parties and applying payments
• Computes Month end reports, including but not limited to delinquency report, call report, and charge off report
• Processes all levies: holding funds, releasing funds, and sending funds to levy agency. Corresponds professionally with both members and agency representatives
• Receives signed documents and applies interest rate, payment, due date, and maturity date changes
• Analyzes account applications, documents, lien perfections, forced place insurance, and credit card report in preparation of legal action.
• Processes all invoices and receives appropriate approval for accounting
• Updates and corrects credit bureaus and responds to disputes on delinquent accounts.
• Works with Member Solutions VP to compute monthly charge offs. Processes all monthly charge offs
• Communicates effectively (both verbal and written) with members, internal and external contacts.

WhatYou’ll Need to Be Successful:

• Associate's degree or equivalent years of experience required
• 2 years of related work experience required
• Prior experience in the financial/and or collections field preferred, but not required
• Ability to multitask & prioritize work tasks while providing exceptional member service

Why Choose WESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Impressive 401(k) Contribution and Match Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.