Member Solutions Specialist

University of Illinois Community Credit Union; Champaign (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with company match

Paid time off

Job summary

The University of Illinois Community Credit Union (UICCU) in Champaign, IL, seeks a detail-oriented Member Solutions Specialist to manage delinquent loan accounts, collect payments, and recover collateral while delivering outstanding member service. You will inform members, perform research on accounts, and coordinate with front-line staff to resolve issues with care and compliance.

Three to five years of related experience and a high school diploma or GED are required.

Qualifications

• Three to five years of similar or related experience.
• High school diploma or GED required.
• Strong interpersonal skills with confidentiality and tact.

Responsibilities

• Delivers outstanding service focusing on member service and loyalty.
• Inform and correspond with members regarding delinquent loans.
• Perform research and audit of collection accounts.
• Provide recommendations for charge-off or further collection activity.
• Maintain queues and notes and follow up with members.

Skills

Customer service

Conflict resolution

Communication

Attention to detail

Education

High School Diploma or GED

Job description

Looking for more than just a job?At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply.We'd love to learn more about you and what you can bring to UICCU.The Member Solutions Specialist will preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral. This position must assist in fulfilling the mission of the credit union and act on our value proposition in order to build loyalty with our membership. Member Solutions Specialists will act on our value proposition and be easy to work with.As the face of the organization, a Member Solutions Specialist will:Build member loyalty.Provide solutions for internal and external members.Build and maintain product knowledge.Focus on compliance and security.Essential Functions and Responsibilities:Delivers outstanding service focusing on member service and member loyalty skills.Inform and correspond with members in person and on the telephone regarding delinquent loans utilizing Words that Work tools and resources.Perform research and audit of collection accounts.Provide recommendations for charge-off, further collection activity, or strategies to recover funds.Maintain queues and/or lists as well as custom notes regarding collection activity and correspondence with members and facilitate necessary follow up.Serve as liaison and resource for front-line staff to understand collections options that are available to offer members or when to refer members to Member Solutions.Maintains a thorough product knowledge in order to seek out opportunities to appropriately counsel and/or refer members on credit union products and services.Own internal and external member problems, issues, and complaints, and ensure the appropriate follow up to achieve proper resolution.Hours:Monday - Friday 8:15am - 5:00pm or 8:45 - 5:30pmRotating Saturdays 9:00am - 12NSalary and Benefits:Starting salary is $21.22 per hour.Comprehensive insurance options including Health, Dental, and Vision for full-time employees.401K eligibility, including company match program.Generous paid time off benefits.UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.UICCU continues to be voted a Best Place to Work by its employees!ExperienceThree years to five years of similar or related experience.EducationA high school education or GED.Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.