Member Support & Financial Solutions Advisor

University of Illinois Community Credit Union; Champaign (IL); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental + Vision

401K with match

Generous PTO

Remote work possibility

Job summary

University of Illinois Community Credit Union is seeking a Phone Agent in Champaign, IL to deliver outstanding member service, build loyalty, and provide tailored financial solutions. The role emphasizes compliance and security while supporting internal and external members with account needs.

The position is full-time with typical weekday hours and some Saturdays, offering benefits including health, dental, vision, a 401(k) with company match, and generous PTO.

Qualifications

• Three to five years of related experience.
• High school education or GED.
• Strong customer service and communication skills.
• Ability to work with branch staff and members.

Responsibilities

• Build member loyalty and provide solutions to members’ financial needs.
• Refer problems beyond authority to appropriate team members with recommendations.
• Own internal and external member concerns and ensure proper follow-up.
• Focus on compliance and security in all member interactions.
• Help members with account needs and answer questions about products and services.

Skills

Customer service

Conflict resolution

Interpersonal skills

Compliance & security

Education

High School Diploma or GED

Job description

University of Illinois Community Credit Union is seeking a Phone Agent in Champaign, IL to deliver outstanding member service, build loyalty, and provide tailored financial solutions. The role emphasizes compliance and security while supporting internal and external members with account needs.

The position is full-time with typical weekday hours and some Saturdays, offering benefits including health, dental, vision, a 401(k) with company match, and generous PTO.