Member Solutions Associate (Part-Time) — Hybrid/Remote Ready

American Eagle Financial Credit Union Incorporated; East Hartford (CT); Hybrid; USD 57.308.000 - 63.039.000; Teilzeit

Zusammenfassung

American Eagle Financial Credit Union Incorporated is seeking a Part-Time Member Solutions Specialist I to deliver friendly, accurate service in our East Hartford center. You will handle member inquiries, support transactions, and guide members towards appropriate products and services.

You’ll join a customer-centered team in a hybrid work model, with training and ongoing development to grow in a fast-paced financial services environment while helping members achieve financial wellbeing.

Qualifikationen

• Minimum of one year in customer service, call center, or financial services.
• High School Diploma or GED required or equivalent

Aufgaben

• Provide professional, empathetic, and accurate assistance to members across all communication channels.
• Demonstrate active listening and ask clarifying questions to understand member needs.
• Follow established scripts, procedures, and guidelines while learning to make sound judgments.
• Recognize member frustration and utilize de-escalation techniques with support from senior staff.
• Accurately perform standard transactions and account maintenance requests with close adherence to procedures.
• Identify discrepancies and elevate issues using the proper resolution path when needed.
• Support members with basic account questions and digital banking navigation.
• Introduce members to core products and services using foundational product knowledge.
• Refer members to appropriate team members or departments when needs exceed training level.
• Partner with peers and supervisors when encountering unfamiliar or complex situations.
• Participate in team meetings and support a positive, collaborative service culture.
• Join community engagement activities as appropriate.

Kenntnisse

Customer service

Communication

Problem solving

De-escalation

Ausbildung

High School Diploma/GED

Jobbeschreibung

American Eagle Financial Credit Union Incorporated is seeking a Part-Time Member Solutions Specialist I to deliver friendly, accurate service in our East Hartford center. You will handle member inquiries, support transactions, and guide members towards appropriate products and services.

You’ll join a customer-centered team in a hybrid work model, with training and ongoing development to grow in a fast-paced financial services environment while helping members achieve financial wellbeing.