Member Solutions Assistant

Abound Credit Union; United States; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Great Salary

Pension

Health Insurance

Paid Personal Time Off

Paid Holidays

Life Insurance

Short and Long Term Disability

401k with matching funds

Tuition Reimbursement

HSA FSA and Dependent Care Spending

Job summary

Abound Credit Union in the United States is seeking a Member Solutions Assistant - Collections to support delinquent member accounts. You will contact members by phone and in person, review negative share items, and coordinate with branch staff and collection agencies to resolve balances.

The role emphasizes attention to detail, organization, and clear communication. A high school diploma or GED is required, and experience with Microsoft Excel, Word, and Outlook is helpful.

Qualifications

• High school diploma or GED.
• Must be self-motivated, enthusiastic and supportive of teammates.
• Strong attention to detail and ability to meet deadlines.
• Effective verbal and written communication with members and staff.
• Experience with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Receive and process checks and review accounts on the Negative Shares report.
• Contact members by phone or written correspondence to collect on delinquent accounts.
• Identify accounts for potential charge-off eligibility.
• Gather documentation for further collection activity.
• Communicate with a diverse member base.

Skills

Communication skills

Organization

Attention to detail

Team player

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Job description

Member Solutions Assistant Collections

Are you ready to join a team that is committed to hardworking Kentuckians If so Abound Credit Union might be the place for you We are driven by our selfless dedication to members and community We create a connected learning driven and fun environment that fuels our passion to inspire financial wellness We do that by sharing our knowledge strength and accessibility to provide market leading value that makes more possible for our members Here at Abound Credit Union culture is a big deal We roll up our sleeves each day to make this an awesome place to work We want to bring great things to our communities be awesome to each other ready for whatever comes our way and are hungry to learn and grow as people and professionals Our best is built from the inside out Abound Credit Union is now hiring friendly enthusiastic and just overall awesome personalities to carry out collection activities related to delinquent member accounts As a Member Solutions Assistant you will be responsible for the collection of overdrawn share accounts and NSF foreign checks which includes communication with the members by telephone and in person written correspondence communication with branch personnel & Collection Agencies.

What Youll Do

• Receive and process return checks
• Receive and review accounts on the Negative Shares report and takes appropriate action which can include contacting members by phone or sending written correspondence
• Identify accounts that need to be recommended for charge off
• Gather and prepare necessary documentation for further collection activity
• Communicate with a diverse member base
• Full job description will be provided if you are selected for an interview

What We Need

• High school diploma or GED
• Self motivation enthusiasm and willingness to support others within the Abound team
• Organized display attention to detail and ability to meet deadlines
• Communication skills whether its with management or verbalwritten responses to members or other team members
• Experience using Microsoft products Excel Word Outlook etc

Our Benefits

• Great Salary
• Pension
• Health Dental Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long Term Disability
• 401k with matching funds
• Tuition Reimbursement
• HSA FSA and Dependent Care Spending Accounts
• Salary Info 1760 2200 hour