Member Solutions Assistant

Fort Knox Federal Credit Union; Fort Knox, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Paid Personal Time Off

Paid Holidays

Life Insurance

Short and Long-Term Disability

401(k) with matching

Tuition Reimbursement

HSA, FSA, and Dependent Care Accounts

Pension

Job summary

Abound Credit Union in Kentucky is hiring a friendly Member Solutions Assistant to handle delinquent accounts and support members through collection activities, by phone and in person, with branch staff and agencies.

You will review accounts, process returns, and help determine charge-off candidates, while maintaining great communication and teamwork within the Abound team. A high school diploma and a proactive, organized approach are required.

Qualifications

• High school diploma or GED is required.
• Self-motivation, enthusiasm, and willingness to support others.
• Organized with attention to detail and ability to meet deadlines.
• Strong verbal and written communication with members and team.

Responsibilities

• Receive and process return checks.
• Review accounts on the Negative Shares report and take appropriate action (phone or written correspondence).
• Identify accounts that need to be recommended for charge off.
• Gather and prepare necessary documentation for further collection activity.
• Communicate with a diverse member base.

Skills

Communication skills

Organizational skills

Attention to detail

Team-oriented

Education

High school diploma or GED

Job description

Are you ready to join a team that is committed to hardworking Kentuckians?

If so, Abound Credit Union might be the place for you!

We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to carry out collection activities related to delinquent member accounts. As a Member Solutions Assistant you will be responsible for the collection of overdrawn share accounts and NSF foreign checks, which includes communication with the members by telephone and in person, written correspondence, communication with branch personnel & Collection Agencies.

What You’ll Do:

• Receive and process return checks.
• Receive and review accounts on the Negative Shares report and takes appropriate action, which can include contacting members by phone or sending written correspondence.
• Identify accounts that need to be recommended for charge off.
• Gather and prepare necessary documentation for further collection activity.
• Communicate with a diverse member base.

Full job description will be provided if you are selected for an interview.

What We Need:

• High school diploma or GED.
• Self-motivation, enthusiasm, and willingness to support others within the Abound team.
• Organized, display attention to detail, and ability to meet deadlines.
• Communication skills, whether it’s with management or verbal/written responses to members or other team members.
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts