Member Experience Coordinator

Boys and Girls Clubs of Boston; Chelsea (MA); On-site; USD 2,696,000 - 3,444,000; Full time

Job summary

The Membership Assistant at Boys and Girls Clubs of Boston supports membership registration, renewals, attendance tracking, and member record maintenance. The Membership Assistant also serves as a primary point of contact for members, families, visitors, and callers by providing a welcoming experience and accurate information about clubhouse programs and services. Location: Chelsea, MA.

Start date: September 2026. Salary: $19.57–$25.00 per hour, commensurate with experience.

Qualifications

• High school diploma or GED required.
• At least one year of direct experience in customer service, reception, membership services, office administration, data entry, or a related area.
• Strong interpersonal, verbal, and written communication skills.
• Ability to use Microsoft Office and web-based systems; ability to multitask, stay organized, maintain accurate records, and demonstrate flexibility.
• Ability to handle confidential member and family information with discretion.
• Must be or become currently certified in CPR and First Aid.
• Ability to work effectively with youth and families from diverse backgrounds.
• Ability to work independently and as part of a team.
• Flexibility to work clubhouse hours, especially as seasons and service needs change.

Responsibilities

• Assist with member registration, enrollment and renewal processes as directed by the Membership Director. Accurately enter, update, and maintain member, family, registration, renewal, and attendance information in BGCB’s membership database and other designated systems.
• Monitor membership expiration dates and conduct timely outreach to members and families regarding renewals.
• Support member sign-in and sign-out procedures and ensure attendance information is accurately recorded.
• Provide accurate and current information regarding clubhouse programs, activities, events, membership procedures, and services.
• Assist with new-memberand family orientation sessions and provide applicable handbooks, guidelines, and membership materials.
• Welcome members, families, and visitors; appropriately direct incoming calls and general inquiries; take accurate messages when necessary.
• Travel between BGCB sites and to activities as needed.

Skills

Customer service

Reception

Data entry

Microsoft Office

Multitasking

Discretion

Education

High school diploma or GED

Associate or bachelor’s degree

Tools

Microsoft Office

Job description

The Membership Assistant at Boys and Girls Clubs of Boston supports membership registration, renewals, attendance tracking, and member record maintenance. The Membership Assistant also serves as a primary point of contact for members, families, visitors, and callers by providing a welcoming experience and accurate information about clubhouse programs and services. Location: Chelsea, MA.

Start date: September 2026. Salary: $19.57–$25.00 per hour, commensurate with experience.