Membership Experience Specialist

Boys & Girls Clubs of Boston; Chelsea (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

Boys and Girls Clubs of Boston is seeking a Membership Assistant to support member registration, renewals, attendance tracking, and record maintenance at the Chelsea club.

You will be the primary contact for members, families, visitors, and callers, providing a welcoming experience and accurate information about programs and services, while maintaining accurate data in BGCB’s systems.

Qualifications

• High school diploma or GED required.
• At least one year of direct experience in customer service, reception, membership services, office administration, data entry, or a related area.
• Strong interpersonal, verbal, and written communication skills.
• Ability to use Microsoft Office and web-based systems.
• Must be or become CPR and First Aid certified.

Responsibilities

• Assist with member registration, enrollment and renewal processes.
• Enter and maintain member, family, registration, renewal, and attendance information.
• Monitor membership expiration dates and conduct timely outreach to members and families regarding renewals.
• Welcome members, families, and visitors; answer inquiries and direct calls.
• Support sign-in/sign-out procedures and program information.
• Collaborate with staff to support membership services and events.

Skills

Customer service

Communication skills

Multitasking

Data entry

Teamwork

Education

High school diploma or GED

Associate’s or bachelor’s degree

Tools

Microsoft Office

Database systems

Job description

Boys and Girls Clubs of Boston is seeking a Membership Assistant to support member registration, renewals, attendance tracking, and record maintenance at the Chelsea club.

You will be the primary contact for members, families, visitors, and callers, providing a welcoming experience and accurate information about programs and services, while maintaining accurate data in BGCB’s systems.