Membership Assistant

Boys & Girls Clubs of Boston; Boston (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

The Membership Assistant at Boys and Girls Clubs of Boston supports membership registration, renewals, attendance tracking, and member record maintenance. The role serves as a primary point of contact for members, families, visitors, and callers, providing a welcoming experience and accurate information about clubhouse programs and services.

You will assist with registrations, renewals, monitoring expiration dates, sign-in/out procedures, and maintaining records in BGCB’s databases.

Qualifications

• High school diploma or GED required.
• At least one year of direct experience in customer service, reception, membership services, office administration, data entry, or a related area.
• Strong interpersonal, verbal, and written communication skills
• Ability to use Microsoft Office and web-based systems.
• Ability to multitask, stay organized, maintain accurate records, and demonstrate flexibility.
• Ability to handle confidential member and family information with discretion.
• Must be or become currently certified in CPR and First Aid.
• Ability to work effectively with youth and families from a variety of backgrounds.
• Ability to work independently and as part of a team.
• Flexibility to work clubhouse hours, especially as seasons and service needs change.

Responsibilities

• Assist with member registration, enrollment and renewal processes as directed by the Membership Director. Accurately enter, update, and maintain member, family, registration, renewal, and attendance information in BGCB’s membership database and other designated systems.
• Monitor membership expiration dates and conduct timely outreach to members and families regarding renewals.
• Support member sign-in and sign-out procedures and ensure attendance information is accurately recorded.
• Provide accurate and current information regarding clubhouse programs, activities, events, membership procedures, and services.
• Assist with new-member and family orientation sessions and provide applicable handbooks, guidelines, and membership materials.
• Welcome members, families, and visitors; appropriately direct incoming calls and general inquiries; take accurate messages when necessary.
• Monitor activity and traffic in the lobby and membership areas to maintain an orderly, welcoming, and safe environment.
• Assist in the supervision, redirection, and behavior management of members in the lobby area and throughout the clubhouse as appropriate.
• Know safety and emergency procedures and enforce applicable rules and protocols to support the safety of members and programs.
• Maintain a safe, clean, and organized membership and reception area.
• Secure and maintain records, materials, equipment, and other resources belonging to the membership area.
• Participate in supervision sessions and professional development opportunities as approved, provided, or directed.
• Collaborate with clubhouse staff to support membership services, family communication, registration activities, programs, and special events.
• Other related duties as specified by the Membership Services Program Manager, Executive Director, or Director of Operations.

Skills

Communication skills

Customer service

Teamwork

Multitasking & organization

Discretion with confidential info

Youth engagement

Independence & collaboration

Education

High school diploma or GED

Associate's or bachelor's degree

CPR and First Aid certification

Tools

Microsoft Office

Web-based systems

Job description

Yawkey Club Roxbury BGCB
115 Warren Street
Roxbury, MA 02119, USA

Since 1893, Boys & Girls Clubs of Boston have played an essential role in opening doors and creating opportunities for young people across this city. For every youth in Boston and Chelsea, Boys & Girls Clubs of Boston are a life-changing force for opportunity and empowerment that enables future talent to reach their full individual potential as productive citizens and leaders, inspired to make a difference in the Greater Boston community.By reaching 22 of 23 communities throughout Boston and Chelsea, no other youth serving organization engages more young people and families.Learn more atwww.bgcb.org and join us in transforming our members, our communities, our city!

POSITION OVERVIEW

The Membership Assistant at Boys and Girls Clubs of Boston supports membership registration, renewals, attendance tracking, and member record maintenance. The Membership Assistant also serves as a primary point of contact for members, families, visitors, and callers by providing a welcoming experience and accurate information about clubhouse programs and services.

ESSENTIAL DUTIES and RESPONSIBILITIES

Membership Services and Customer Experience

• Assist with member registration, enrollment and renewal processes as directed by the Membership Director. Accurately enter, update, and maintain member, family, registration, renewal, and attendance information in BGCB’s membership database and other designated systems.
• Monitor membership expiration dates and conduct timely outreach to members and families regarding renewals.
• Support member sign-in and sign-out procedures and ensure attendance information is accurately recorded.
• Provide accurate and current information regarding clubhouse programs, activities, events, membership procedures, and services.
• Assist with new-memberand family orientation sessions and provide applicable handbooks, guidelines, and membership materials.
• Welcome members, families, and visitors; appropriately direct incoming calls and general inquiries; take accurate messages when necessary.

Behavior Management and Safety

• Monitor activity and traffic in the lobby and membership areas to maintain an orderly, welcoming, and safe environment.
• Assist in the supervision, redirection, and behavior management of members in the lobby area and throughout the clubhouse as appropriate.
• Know safety and emergency procedures and enforce applicable rules and protocols to support the safety of members and programs.
• Main a safe, clean, and organized membership and reception area.

Technical and Professional Knowledge

• Secure and maintain records, materials, equipment, and other resources belonging to the membership area.
• Participate in supervision sessions and professional development opportunities as approved, provided, or directed.

Communication, Collaboration, and Teamwork

• Collaborate with clubhouse staff to support membership services, family communication, registration activities, programs, and special events.
• Other related duties as specified by the Membership Services Program Manager, Executive Director, or Director of Operations.

GENERAL BGCB EXPECTATIONS

• Healthy Behavior Modeling – Teaching youth/teens the importance of living an active, healthy lifestyle is a BGCB priority. As a result, all staff is expected to model healthy behavior while collaborating with our members.
• Inclusive Environment – BGCB values creating child-friendly environments, where youth/teens of all abilities can be successful and participate. BGCB expects employees to embrace its focus on inclusion of all members, regardless of disability or developmental challenge.
• Continuous Learning – Building the capacity of staff is central to BGCB. The organization encourages and requires that all staff participates in annual professional development opportunities that continue to cultivate their skills in the youth development field.
• Safe Spaces – Every staff member shares the responsibility for ensuring BGCB is, and remains, an environment free of sexual, physical, or emotional abuse.

QUALIFICATIONS

Required

• High school diploma or GED required.
• At least one year of direct experience in customer service, reception, membership services, office administration, data entry, or a related area. Experience maintaining information in a database or similar recordkeeping system.
• Strong interpersonal, verbal, and written communication skills
• Ability to use Microsoft Office and web-based systems.Ability to multitask, stay organized, maintain accurate records, and demonstrate flexibility.
• Ability to handle confidential member and family information with discretion.
• Must be or become currently certified in CPR and First Aid.
• Ability to work effectively with youth and families from a variety of backgrounds.
• Ability to work independently and as part of a team.
• Flexibility to work clubhouse hours, especially as seasons and service needs change.

Preferred

• Associate’s or bachelor's degree.
• Previous experience in a youth-serving, community-based, educational, or nonprofit organization.

TRAVEL

Travel between BGCB sites and to activities as needed.

START DATE

September 2026 (desired start date yet position open until filled)

LOCATION

Roxbury, MA (Yawkey Club of Roxbury)

SALARY & BENEFITS

Salary - $19.57/hour - $25.00/hour - commensurate with experience and a great work environment

Boys and Girls Clubs of Boston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion or creed, gender, gender identity, gender expression, sexual orientation, sexual and reproductive health choices, marital status, age, pregnancy, veteran status, disability or any other legally protected status recognized by federal, state or local law with respect to employment opportunities. Please visit our website at https://www.bgcb.org.

Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.