Member Services & Welcome Desk Associate

Paycom; Darien (GA); On-site; USD 17,000 - 21,000; Part time

Job summary

The YMCA of Coastal Georgia, Inc. in Darien, GA is seeking a Welcome Center Attendant to greet visitors, process memberships and program registrations, and promote YMCA programs.

This part-time role emphasizes customer service, security checks, and facility upkeep to ensure a positive first impression of the YMCA. The position requires a high school diploma or equivalent, strong communication and computer skills, and the ability to work in a fast-paced environment while upholding the YMCA values

Qualifications

• Must possess a high school diploma or equivalent; some college preferred.
• Demonstrate exceptional customer service skills.
• Ability to work positively in a fast-paced environment.
• Ability to foster positive staff, peer, and program participant relationships.
• Ability to provide accurate YMCA program information.
• Must possess excellent phone skills using multiple phone lines.
• Strong computer skills necessary; ability to operate multiple software.
• Ability to effectively promote facility memberships, programs, and merchandise.
• Must possess excellent interpersonal, written, and verbal communication skills.
• Ability to multi-task, work independently, problem-solve, and demonstrate effective time-management skills in a fast-paced environment.
• Ability to diffuse difficult, escalated, or emergency situations.

Responsibilities

• Cheerfully greet each person who enters the facility.
• Responsible for opening and/or securing the building at open/close of business.
• Clean as needed during non-business Welcome Center hours; additional duties may be required.
• Provide security by verifying memberships of program participants entering the facility.
• Answer phone and in-person inquiries about the YMCA, its programs and mission.
• Give tours to prospective members.
• Register memberships for new and returning members, including payment setup for drafts.
• Accurately report and record membership changes as required.
• Register participants for programs and make reservations for facilities as necessary.
• Inspect the facility for safety and service; supervise during non-business hours if needed.
• Report facility or equipment issues promptly.
• Assist in member retention and satisfaction through customer service.
• Support the Annual Campaign fundraising program for the YMCA.

Skills

Customer service

Phone skills

Computer skills

Interpersonal communication

Time management

Multitasking

Problem solving

Written communication

Verbal communication

Education

High school diploma

Some college preferred

Tools

Office software

Membership management software

Job description

The YMCA of Coastal Georgia, Inc. in Darien, GA is seeking a Welcome Center Attendant to greet visitors, process memberships and program registrations, and promote YMCA programs.

This part-time role emphasizes customer service, security checks, and facility upkeep to ensure a positive first impression of the YMCA. The position requires a high school diploma or equivalent, strong communication and computer skills, and the ability to work in a fast-paced environment while upholding the YMCA values