Member Services & Teller Specialist

ASE Credit Union; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

ASE Credit Union is seeking a customer service representative to handle incoming calls and respond to members' questions. The role includes cross-selling products and providing direct support, with responsibilities spanning teller tasks, issue resolution, and facilitating online banking enrollment.

The ideal candidate has 6 months to 1 year of customer service experience, with a high school diploma or GED. Strong communication skills and the ability to multitask are essential in a confidential,

Qualifications

• Six months to one year of customer service experience; a college degree satisfies 2 years experience.
• High school degree or GED is required.
• Strong written and oral communication skills and ability to handle confidential information.
• Ability to develop and maintain relationships and provide excellent member service.

Responsibilities

• Answer incoming calls, determine caller needs and verify identity to resolve concerns efficiently.
• Perform teller functions (transfers, stop payments, debit card issues, balances, and last transactions) for members.
• Resolve member issues and escalate when needed to appropriate staff.
• Identify products/services that may benefit members; cross-sell Call 24, online banking, and bill pay; assist enrollment and e-statement understanding.
• Comply with company policies, procedures, and service standards; adhere to laws and regulations.
• All other job responsibilities as assigned by management.

Skills

Customer service

Communication

Time management

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ASE Credit Union is seeking a customer service representative to handle incoming calls and respond to members' questions. The role includes cross-selling products and providing direct support, with responsibilities spanning teller tasks, issue resolution, and facilitating online banking enrollment.

The ideal candidate has 6 months to 1 year of customer service experience, with a high school diploma or GED. Strong communication skills and the ability to multitask are essential in a confidential,