Member Services Teller — Help Members Reach Goals

First Tech Federal Credit Union; Littleton (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) match

Job summary

First Tech Federal Credit Union in Littleton, MA is seeking a friendly teller to process transactions, advise members on DCU and related products, and meet referral targets while maintaining strong security practices.

The role emphasizes delivering service excellence, accurate cash handling, and cross-selling appropriate financial solutions, with potential coverage across branches as needed.

Qualifications

• High School Diploma or equivalent.
• Prior cash handling experience.
• Previous customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

Skills

Cash handling

Customer service

Verbal communication

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

First Tech Federal Credit Union in Littleton, MA is seeking a friendly teller to process transactions, advise members on DCU and related products, and meet referral targets while maintaining strong security practices.

The role emphasizes delivering service excellence, accurate cash handling, and cross-selling appropriate financial solutions, with potential coverage across branches as needed.