Member Services Teller — Grow Skills & Earn Benefits

First Tech Federal Credit Union; Marlborough (MA); On-site; USD 2,480,000 - 3,031,000; Full time

Benefits offered by this job

Traditional medical, dental, andvision

Generous 401(k) match

Paid Time Off

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union in Marlborough, MA is seeking a teller to deliver superior member service and process routine banking transactions with accuracy. You will build relationships, explain DCU products, and support branch coverage as needed.

The role emphasizes cross-selling appropriate financial products, adherence to security policies, and continuous improvement of processes while maintaining a welcoming, efficient branch environment.

Qualifications

• High School Diploma or equivalent.
• Prior cash handling experience.
• Previous customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).
• Bilingual skills a plus.

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, and assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

Job description

First Tech Federal Credit Union in Marlborough, MA is seeking a teller to deliver superior member service and process routine banking transactions with accuracy. You will build relationships, explain DCU products, and support branch coverage as needed.

The role emphasizes cross-selling appropriate financial products, adherence to security policies, and continuous improvement of processes while maintaining a welcoming, efficient branch environment.