Member Services Teller – Fast-Paced Banking with Growth

STCU; Cheney (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

Tuition reimbursement

401(k) matching

Job summary

STCU in Cheney, WA, is hiring a Teller to serve members accurately and efficiently, handling cash and routine transactions with care and compliance. You will identify member needs, offer appropriate financial products, and provide exceptional service.

Join a credit union recognized for member focus and community impact. The role requires a high school diploma and at least six months of cash-handling customer service experience; proficiency with MS Office is expected.

Qualifications

• High school diploma or equivalent required.
• Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
• Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Responsibilities

• Protect the integrity and confidentiality of membership by identifying members/account ownership to ensure proper access.
• Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services to meet members’ financial needs through positive interactions.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.
• Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.

Skills

Customer service

Cash handling

MS Office

Education

High school diploma or equivalent

Tools

MS Office (Outlook, Word, Excel, Teams)

Job description

STCU in Cheney, WA, is hiring a Teller to serve members accurately and efficiently, handling cash and routine transactions with care and compliance. You will identify member needs, offer appropriate financial products, and provide exceptional service.

Join a credit union recognized for member focus and community impact. The role requires a high school diploma and at least six months of cash-handling customer service experience; proficiency with MS Office is expected.