Teller

STCU - Spokane Teachers Credit Union; Cheney (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

11 paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Training and career development

Success sharing plan

401(k) matching contributions

Tuition reimbursement

Job summary

STCU - Spokane Teachers Credit Union is seeking a Teller to serve members with accuracy and care, offering financial direction and suitable products. The role emphasizes exceptional service and adherence to credit union policies.

Qualifications include a high school diploma or equivalent and at least six months of customer service experience with cash handling. The position involves office tasks, travel to other STCU locations, and potential career development opportunities.

Qualifications

• High school diploma or equivalent required.
• Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
• Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Responsibilities

• Protect the integrity and confidentiality of membership by identifying members/account ownership to ensure proper access is upheld.
• Perform transactional duties to serve members with high accuracy per policies and procedures, maintaining balancing standards.
• Deepen member relationships by presenting and explaining credit union products and services that meet members' financial needs.

Skills

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

MS Office (Outlook, Word, Excel, Teams)

Job description

STCU - Spokane Teachers Credit Union

Full-time

Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazines Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time offplus 11paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be foundhereor here: https://stcu.org/here-for-good/about-stcu/careers/benefits
Salary range: $20.42 - $28.58 per hour (Target range: $20.42-$22.00 an hour)

Job Description

The Teller position will engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals.

Core Job Requirements/Outcomes

• Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCUs balancing standards and proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.

Other Essential Functions

• Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
• Responsible for learning the core skills of the position, along with continuously learning, staying current on regulatory, policy and procedure changes.
• Proactively and efficiently resolve issues/problems with member accounts.

Qualifications

Education:High school diploma or equivalent required.

Job Experience:Minimum six months customer service in a retail or customer service environment with recent cash handling experience.

Software Skills:Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands:Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.

Work Conditions:Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands:May be asked to travel to other STCU locations.

Additional Information

Please review our website for more information atwww.stcu.org/careers.

STCU does not discriminate based on race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age, equal pay, disability or genetic information. Click here to review the EEOC Know Your Rights: Workplace Discrimination is Illegal poster.