Member Services Teller: Build Trust & Financial Wellness

Desert Financial Credit Union; Mesa (AZ); On-site; USD 30,000 - 36,000; Full time

Job summary

Desert Financial Credit Union seeks a Teller to deliver accurate, courteous service at the Mesa branch. You will handle member transactions, promote digital tools, and build trusted relationships while following compliance standards.

Qualifications include a high school diploma or GED and 1+ years in sales and service. Notary certification within 30 days is preferred, and prior cash handling is a bonus.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.
• Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care.
• Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals that support member financial wellbeing and deepen relationships.
• Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options for convenience and engagement.
• Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities to enhance personal performance and support branch goals.
• Other duties as assigned.

Skills

Sales and Service experience

Cash handling

Accuracy

Communication

Teamwork

Education

High School Diploma or GED

Tools

CRM systems

Digital tools

Job description

Desert Financial Credit Union seeks a Teller to deliver accurate, courteous service at the Mesa branch. You will handle member transactions, promote digital tools, and build trusted relationships while following compliance standards.

Qualifications include a high school diploma or GED and 1+ years in sales and service. Notary certification within 30 days is preferred, and prior cash handling is a bonus.