Member Experience Teller: Build Trust & Guidance

Desert Financial Credit Union; Glendale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Desert Financial Credit Union seeks an enthusiastic Teller to create accurate, friendly, and efficient member experiences at the branch. You will manage deposits, withdrawals, and basic account servicing while upholding security and compliance standards.

The role emphasizes building trust through professional service, leveraging digital tools, and promoting self-service options for member convenience and engagement.

Qualifications

• High School Diploma or GED required.
• 1+ years of Sales and Service experience required.
• Previous Experience With Cash Handling preferred.
• Previous financial institution experience preferred.
• Demonstrates a high level of accuracy and focus in processing transactions, maintaining records, and adhering to procedures; recognizes and resolves discrepancies proactively required.
• Displays genuine care, patience, and professionalism in every interaction; recognizes member emotions and responds appropriately to build trust and strengthen relationships required.

Responsibilities

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.
• Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care. Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals that support member financial wellbeing and deepen relationships.
• Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options for convenience and engagement.
• Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities to enhance personal performance and support branch goals.
• Other duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Communication

Adaptability

Teamwork

Professionalism

Education

High School Diploma or GED

Job description

Desert Financial Credit Union seeks an enthusiastic Teller to create accurate, friendly, and efficient member experiences at the branch. You will manage deposits, withdrawals, and basic account servicing while upholding security and compliance standards.

The role emphasizes building trust through professional service, leveraging digital tools, and promoting self-service options for member convenience and engagement.