Member Services Team Lead

Sam's Club; Green Bay (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off and family leave

Education benefits: Live Better U

Job summary

Sam's Club in Green Bay, WI is seeking an associate supervisor to support management in daily operations, member service, and team leadership. The role emphasizes supervising front-end activities, driving member engagement, and ensuring policy compliance across duties.

The position offers benefits and a focus on performance-based rewards. You will participate in recruiting, scheduling, coaching, and evaluating staff while maintaining a high level of member satisfaction through proactive service.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) and 6 months customer service experience.

Responsibilities

• Assists management with supervising associates by assigning duties and guiding performance.
• Provides member service guidance, answers questions, and resolves issues per company policies.
• Supports recruitment, scheduling, coaching, and evaluating associates to meet performance goals.

Skills

Retail experience

Customer service

Team supervision

Job description

Sam's Club in Green Bay, WI is seeking an associate supervisor to support management in daily operations, member service, and team leadership. The role emphasizes supervising front-end activities, driving member engagement, and ensuring policy compliance across duties.

The position offers benefits and a focus on performance-based rewards. You will participate in recruiting, scheduling, coaching, and evaluating staff while maintaining a high level of member satisfaction through proactive service.