Member Services Team Lead

Sam's Club; Rock Hill (SC); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Life insurance

Paid time off

Employee discounts

Job summary

Sam's Club in Rock Hill, SC is seeking a Front End Associate to help members and staff. You will operate front-end equipment, assist with purchases, and guide self-checkout processes while supporting management in daily supervision and training.

The role emphasizes member service, merchandise availability, and adherence to company policies. Compensation ranges hourly with benefits for eligible associates, and opportunities for growth.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.

Responsibilities

• Assist management with supervision of associates, assign duties, train and coach on procedures.
• Provide member service by helping with purchases, self-service tech, and transactions.
• Handle claims and returns, stock and organize merchandise, and maintain area cleanliness.
• Support accounting tasks including deposits, cash handling, and reporting.

Skills

Retail experience

Front-end equipment

Customer service

Team supervision

Job description

Sam's Club in Rock Hill, SC is seeking a Front End Associate to help members and staff. You will operate front-end equipment, assist with purchases, and guide self-checkout processes while supporting management in daily supervision and training.

The role emphasizes member service, merchandise availability, and adherence to company policies. Compensation ranges hourly with benefits for eligible associates, and opportunities for growth.