Member Services Team Lead

Sam's Club; Pittsburgh (Allegheny County); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Live Better U education benefit

Job summary

Sam's Club in Pittsburgh, PA is seeking a frontline supervisor to assist management with the supervision of associates in the assigned area. You will assign duties, provide direction, train processes, and ensure member service approaches meet company guidelines while supporting recruiting, scheduling, coaching, and evaluating associates.

You will promote memberships and assist with purchasing decisions, location of merchandise, and use of self-service technology.

Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervise associates in assigned area by assigning duties and providing direction and feedback.
• Assist members with purchasing decisions and locating merchandise, and handle member service interactions per company guidelines.
• Process memberships, upgrades, and credit accounts, and promote membership renewals and benefits.
• Complete accounting records and maintain financial documentation as required.

Skills

Retail experience

Customer service

Tools

Cash register

Job description

Sam's Club in Pittsburgh, PA is seeking a frontline supervisor to assist management with the supervision of associates in the assigned area. You will assign duties, provide direction, train processes, and ensure member service approaches meet company guidelines while supporting recruiting, scheduling, coaching, and evaluating associates.

You will promote memberships and assist with purchasing decisions, location of merchandise, and use of self-service technology.