Member Services Team Lead

Sam's Club; Midlothian (VA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Employee discounts

Job summary

Sam's Club in Midlothian, VA is seeking a front-end supervisor to assist management in directing associates, assigning duties, and coaching on member service approaches. You will help with hiring, scheduling, processing memberships and credit accounts, and promoting the value of Sam's Club products while ensuring policy compliance and a positive member experience.

The role requires 6 months of retail and customer service experience, 18+ years old, and may involve leading a front-end team to

Qualifications

• 6 months in retail with front-end equipment use.
• 6 months customer service experience.
• Must be 18 years of age or older.
• Preferred: experience leading a front-end team.

Responsibilities

• Assist management in supervising associates and assigning duties.
• Provide member service and assist with purchases and self-checkout.
• Support hiring, scheduling, coaching and evaluating associates.
• Promote membership and process memberships and credit accounts.
• Maintain compliance with company policies and procedures.

Skills

Customer service

Retail experience

Front-end equipment

Job description

Sam's Club in Midlothian, VA is seeking a front-end supervisor to assist management in directing associates, assigning duties, and coaching on member service approaches. You will help with hiring, scheduling, processing memberships and credit accounts, and promoting the value of Sam's Club products while ensuring policy compliance and a positive member experience.

The role requires 6 months of retail and customer service experience, 18+ years old, and may involve leading a front-end team to