Member Services Team Lead

Sam's Club; Aurora (CO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Education assistance (Live Better U)

Employee discounts

Job summary

Sam's Club in Aurora, CO is seeking a dedicated supervisor to assist management in leading a team across front-end operations and member services. You will supervise associates, train staff on processes, and ensure member satisfaction while maintaining policies and standards.

The role emphasizes engaging with members, supporting membership programs, and helping drive sales through excellent service. Competitive hourly pay and comprehensive benefits accompany the position.

Qualifications

• 6 months retail experience including operating a cash register.
• Must be 18 years of age or older.
• Preferred leadership experience in front-end teams.

Responsibilities

• Assist management with supervising associates and assigning duties.
• Provide member service guidance, resolve complaints per guidelines.
• Oversee front-end operations including cash handling and checkout.
• Support recruiting, scheduling, and coaching to meet performance goals.

Skills

Customer service

Team supervision

Hiring & coaching

Cash handling

Tools

Cash register

Job description

Sam's Club in Aurora, CO is seeking a dedicated supervisor to assist management in leading a team across front-end operations and member services. You will supervise associates, train staff on processes, and ensure member satisfaction while maintaining policies and standards.

The role emphasizes engaging with members, supporting membership programs, and helping drive sales through excellent service. Competitive hourly pay and comprehensive benefits accompany the position.