Member Services & Support Specialist (Call Center)

New Orleans Firemen's Federal Credit Union; Metairie (LA); On-site; USD 23,928 - 30,541; Full time

Job summary

A community-focused credit union in Metairie is currently seeking a Full-Time Call Center Representative. The role includes handling member transactions, answering queries, and promoting credit union products. Candidates should possess strong communication skills, a positive attitude, and previous experience in Teller roles is preferred. Availability on Saturdays is necessary. This position offers a salary range of $17.37 to $22.17 per hour.

Qualifications

• Previous Teller/XP2 experience is preferred.
• Thorough knowledge of Credit Union products, services, and policies.
• Understanding of Teller/Member Service Representative functions.
• Positive, upbeat, and professional attitude is a must.
• Availability to work Saturdays is required.

Responsibilities

• Handles member transactions, share certificates, IRAs, and Credit Union products via phone.
• Answers questions and solves member problems professionally.
• Explains Credit Union policies and resolves basic concerns.
• Cross-sells credit union products and promotes services.
• Receives and directs telephone calls and emails, records messages.

Skills

Communication skills

Problem-solving

Customer service

Cross-selling

Job description

A community-focused credit union in Metairie is currently seeking a Full-Time Call Center Representative. The role includes handling member transactions, answering queries, and promoting credit union products. Candidates should possess strong communication skills, a positive attitude, and previous experience in Teller roles is preferred. Availability on Saturdays is necessary. This position offers a salary range of $17.37 to $22.17 per hour.