Call Center Representative

New Orleans Firemen's Federal Credit Union; Metairie (LA); On-site; USD 23,928 - 30,541; Full time

Job summary

A community-focused credit union in Metairie is currently seeking a Full-Time Call Center Representative. The role includes handling member transactions, answering queries, and promoting credit union products. Candidates should possess strong communication skills, a positive attitude, and previous experience in Teller roles is preferred. Availability on Saturdays is necessary. This position offers a salary range of $17.37 to $22.17 per hour.

Qualifications

• Previous Teller/XP2 experience is preferred.
• Thorough knowledge of Credit Union products, services, and policies.
• Understanding of Teller/Member Service Representative functions.
• Positive, upbeat, and professional attitude is a must.
• Availability to work Saturdays is required.

Responsibilities

• Handles member transactions, share certificates, IRAs, and Credit Union products via phone.
• Answers questions and solves member problems professionally.
• Explains Credit Union policies and resolves basic concerns.
• Cross-sells credit union products and promotes services.
• Receives and directs telephone calls and emails, records messages.

Skills

Communication skills

Problem-solving

Customer service

Cross-selling

Job description

New Orleans Firemen's FCU is currently seeking a Full-Time Call Center Representative for our Metairie location.

Responsibilities

• Performs Member Service Representative duties by telephone related to handling member transactions, share certificates, IRAs and other credit union products and services. Opens new member accounts and processes loan applications when needed.
• Answers questions and solves problems for members by listening, collecting data, securing answers and reporting results to the members.
• Demonstrates strong oral and written communication skills to explain Credit Union policies and to resolve basic member concerns in a prompt, professional and courteous manner.
• Actively cross-sells credit union products and services and promotes the credit union.
• Receives and directs members' telephone calls and emails. Records and relays messages.

Qualifications

• Previous Teller/XP2 experience is preferred.
• Thorough knowledge of Credit Union products, services and policies.
• Understanding of Teller/Member Service Representative functions.
• Positive, upbeat and professional attitude is a must!!!
• This position does require availability to work Saturdays.

The range for this position is $17.37 to $22.17

The New Orleans Firemen's Federal Credit Union is an equal opportunity employer. We are dedicated to a policy of nondiscrimination in employment on any basis including race, color, age, sex, religion, disability, or national origin. Consistent with the Americans Disabilities Act, applicants may request accommodations needed to participate in the application process.