Member Experience Specialist I

Advancial Federal Credit Union; Lafayette (LA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Healthcare & life insurance

401(k) benefits

11 company holidays

3 weeks vacation

Vacation homes Destin

Vacation homes Breckenridge

Tuition reimbursement 80% after 1 year

Advancial Life Rewards

Pet insurance

Job summary

Advancial Federal Credit Union in Lafayette, LA is seeking a customer service oriented individual to serve members in person and by phone, handle transactions accurately, and promote financial products. This on-site role requires a High School diploma and offers an hourly rate of $16-$18 with at least two Saturday shifts per month.

The position emphasizes compliance with policies and teamwork while contributing to member well-being and branch success.

Qualifications

• High School diploma or equivalent.
• Three months related experience or training or an equivalent combination of education and experience.

Responsibilities

• Provide outstanding member service and maintain high satisfaction scores.
• Perform accurate and efficient financial transactions in person and by phone.
• Identify and recommend products or services to improve members' financial well‑being.
• Meet or exceed sales and performance goals.
• Resolve member issues promptly and professionally.
• Ensure compliance with all Credit Union policies, procedures, and regulations.
• Support daily branch operations, including opening and closing activities as needed.
• Foster a positive, inclusive, and collaborative team environment.

Skills

Customer service

Sales

Financial transactions

Education

High School diploma or equivalent

Job description

Advancial Federal Credit Union in Lafayette, LA is seeking a customer service oriented individual to serve members in person and by phone, handle transactions accurately, and promote financial products. This on-site role requires a High School diploma and offers an hourly rate of $16-$18 with at least two Saturday shifts per month.

The position emphasizes compliance with policies and teamwork while contributing to member well-being and branch success.