Membership Services Associate

YMCA OF SOUTHWEST FLORIDA; Bradenton (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

A community service organization is seeking a front desk staff member to deliver exceptional customer service by greeting members, answering inquiries, and managing transactions. The ideal candidate will have excellent communication skills, prior customer service experience, and the ability to maintain a professional demeanor. Certifications in CPR and First Aid are required alongside passing a background check. This role demands a positive attitude and a commitment to a drug-free workplace.

Qualifications

• One to two years prior customer service experience.
• Must complete State of Florida Criminal History Background Check.
• CPR and First Aid Certifications required.

Responsibilities

• Greet and serve members and guests professionally.
• Answer telephones promptly and courteously.
• Receipt money transactions and program sign-ups accurately.
• Serve as liaison and handle member complaints.

Skills

Excellent verbal and communication skills

Customer service experience

Professional appearance and behavior

Positive attitude

Ability to prioritize and meet deadlines

Job description

Description

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

ESSENTIAL FUNCTIONS

Greet and serve members and guests

• Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
• Give membership and program information to walk in and phone customers.
• High knowledge of program information at all times.
• Conduct facility tours as needed

Answer telephones in a prompt courteous manner

• Understand and be able to use phone system.
• Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

Receipt money transactions and program sign-ups

• Member sign up and program registration all done correctly and in a speedy manner.
• Enter receipt information correctly for membership and programs.
• Be accountable for all money collected during your shift.
• Prepare end of shift deposits and reports

Serve as Check-Point when needed

• Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

Other

• Serve as liaison between members and program supervisors
• Handle and solve member complaints
• Make Coffee, Keep Member Lounge area tidy
• Open and Close facility as appropriate for assigned shift
• Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
• Additional duties as assigned by supervisor

Requirements

QUALIFICATIONS

• Excellent verbal and communication skills
• Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
• One to two years prior customer service experience
• Professional appearance and behavior
• Able to prioritize and meet deadlines
• Able to maintain confidentiality
• Positive attitude
• Must be a self starter, with high energy and a positive attitude
• Adhere to drug/alcohol/smoke free workplace policy
• Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Details: https://info.flclearinghouse.com

CERTIFICATIONS AND TRAINING REQUIREMENTS

• CPR and First Aid Certifications required
• Completion of YMCA of the USA Child Abuse and Neglect class
• Completion of the YMCA’s Blood Borne Pathogens training
• Staff Safety Requirements/Cleaning Protocols
• Additional training classes as recommended by Supervisor