Membership Service Associate

YMCA; Kershaw (SC); On-site; USD 16,531 - 22,041; Part time

Job summary

Upper Palmetto YMCA is seeking a Part Time Member Service Associate to provide accurate information on programs and policies, support front desk procedures, and assist with events. The role requires greeting members, handling online receipts, answering inquiries, and maintaining a welcoming environment.

Candidates should have a high school diploma (or equivalent), be at least 18, possess strong public relations and interpersonal skills, and be able to respond to safety situations.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people of all levels.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations.
• Critical thinking & decision making.
• Emotional maturity.
• Physical requirements; lifting (25lbs) and walking.

Responsibilities

• Greet all members and public with a smile.
• Handle online receipting of memberships and program registrations.
• Answer phone calls promptly and direct inquiries as needed.
• Maintain and account for daily cash drawer.
• Provide accurate information to members by phone, mail, email, or fax.
• Distribute balls, towels, racquets, and other loaned items.
• Basic housekeeping in Front Office and YMCA areas.
• Assist with special events and other activities as needed.
• Be enthusiastic while giving facility tours and address member questions.
• Control access to the building using the access system.
• Follow opening/closing procedures when required, including cash count and facility checks.
• Other duties as required.

Skills

Public relations

Interpersonal skills

Communication

Positive attitude

Critical thinking

Emergency response

Emotional maturity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Part Time

The Member Service Associate is responsible for providing the members and public with accurate information on YMCA programs and policies. The Member Services Associate administers the procedures and policies of the Front Desk and member services area. The Member Services Associate will assist with various activities such as special events, and other activities that occur on various occasions.

• Greet all members and public with a smile
• Responsible for on line receipting of memberships, program registration, etc.
• Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.
• Maintain and account for daily cash drawer.
• Forward accurate information to members and potential members by means of phone, mail, email, fax, etc.
• Distribute balls, towels, racquets and other items on loan from YMCA using the proper method if appropriate for your Branch
• Basic housekeeping in the Front Office and other areas of the YMCA as needed.
• Other duties as needed pertaining to member services or related areas.
• Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.
• Control members entering the building through the access control system.
• If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.
• Other duties as required.

Qualifications:

• High school diploma or equivalent preferred.
• Must be at least 18 years of age.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people of all levels.
• Have a positive attitude and desire to achieve the mission of the Upper Palmetto YMCA.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations
• Critical thinking & decision making
• Emotional maturity
• Physical Requirements; carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs) and walking.