Member Services Specialist — West Plains, MO (Onsite)

Air Evac Lifeteam; West Plains (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus commission

Job summary

Global Medical Response in West Plains, MO is seeking a Membership Services Representative to activate new memberships, reinstate inactive members, and deliver exceptional customer service from our West Plains office.

The role handles phone, email, and online inquiries onsite with a local team, contributing to service goals and daily operations, while offering a monthly bonus commission opportunity and a stable in-office schedule.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with general office equipment.

Responsibilities

• Researches and resolves member questions or concerns to ensure a positive experience and high satisfaction.
• Processes new membership applications and reinstatements.
• Updates and maintains accurate member information in internal databases.
• Delivers friendly, professional, and compassionate customer service.
• Contributes to a collaborative team environment to meet or exceed service, production, and quality goals.
• Meets and exceeds daily, weekly, and monthly performance expectations.
• Processes member payments and completes daily balancing tasks as required

Skills

Customer service experience

MS Office proficiency

Office equipment familiarity

Onsite work

Education

High school diploma or GED

Tools

Microsoft Office suite

Job description

Global Medical Response in West Plains, MO is seeking a Membership Services Representative to activate new memberships, reinstate inactive members, and deliver exceptional customer service from our West Plains office.

The role handles phone, email, and online inquiries onsite with a local team, contributing to service goals and daily operations, while offering a monthly bonus commission opportunity and a stable in-office schedule.