Member Experience & Retention Specialist (West Plains)

Global Medical Response; West Plains (MO); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Global Medical Response’s West Plains office is seeking a friendly Membership Services Representative to activate new memberships, reinstate lapsed accounts, and support members with timely, courteous service.

In this onsite role, you’ll work 11am–8pm, earn $17 per hour with occasional monthly bonus commissions, and collaborate with a local team to ensure accurate member data and smooth operations. A high school diploma and customer service experience are required.

Formación

• High school diploma or GED required.
• Minimum 1 year of customer service experience.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work onsite in West Plains, MO and maintain regular attendance.

Responsabilidades

• Acts as primary liaison with members via phone, email, and online communications onsite.
• Activates new memberships and reinstates inactive members.
• Maintains accurate member information in internal databases.
• Delivers friendly, professional, and compassionate service.
• Collaborates with team to meet service, production, and quality goals.
• Meets daily, weekly, and monthly performance expectations.
• Processes member payments and daily balancing tasks as required.

Conocimientos

Customer service

Microsoft Office

Office equipment

Regular attendance

Educación

High school diploma or GED

Descripción del empleo

Global Medical Response’s West Plains office is seeking a friendly Membership Services Representative to activate new memberships, reinstate lapsed accounts, and support members with timely, courteous service.

In this onsite role, you’ll work 11am–8pm, earn $17 per hour with occasional monthly bonus commissions, and collaborate with a local team to ensure accurate member data and smooth operations. A high school diploma and customer service experience are required.