Member Services Specialist – Onsite, West Plains

Guardian Flight, Inc.; West Plains (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Global Medical Response’s AirMedCare Network is hiring a Membership Services Representative in West Plains, MO. The onsite role offers an hourly rate of $17.00 with potential monthly bonus commissions and a schedule from 11am to 8pm, supporting member activation and service excellence.

You will handle applications, update member data, and balance daily transactions while contributing to a supportive team focused on quality service and patient care.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of customer service experience (call center, office, retail, or hospitality experience welcomed).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with general office equipment (multi-line phones, copiers, fax machines, etc.).
• Ability to work onsite in West Plains, MO and maintain regular attendance.

Responsibilities

• Researches and resolves member questions or concerns to ensure a positive experience and high satisfaction
• Processes new membership applications and reinstatements
• Updates and maintains accurate member information in internal databases
• Consistently delivers friendly, professional, and compassionate customer service
• Contributes to a collaborative team environment to meet or exceed service, production, and quality goals
• Meets and exceeds daily, weekly, and monthly performance expectations
• Processes member payments and completes daily balancing tasks as required

Skills

Customer service

Office equipment familiarity

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Global Medical Response’s AirMedCare Network is hiring a Membership Services Representative in West Plains, MO. The onsite role offers an hourly rate of $17.00 with potential monthly bonus commissions and a schedule from 11am to 8pm, supporting member activation and service excellence.

You will handle applications, update member data, and balance daily transactions while contributing to a supportive team focused on quality service and patient care.