Membership Services Representative - Located in West Plains, MO

Air Evac Lifeteam; West Plains (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Air Evac Lifeteam is seeking a Membership Services Representative to join our West Plains, MO team. The role focuses on activating new memberships, reinstating inactive members, and delivering outstanding customer service from the local office.

Responsibilities include handling inquiries via phone, email, and online channels, updating member records, processing applications, and assisting with payments. This in-person position offers stability and potential bonus commissions.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of customer service experience (call center, office, retail or hospitality welcome).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with general office equipment (multi-line phones, copiers, fax machines, etc.).
• Ability to work onsite in West Plains, MO and maintain regular attendance.

Responsibilities

• Researches and resolves member questions or concerns to ensure a positive experience and high satisfaction.
• Processes new membership applications and reinstatements.
• Updates and maintains accurate member information in internal databases.
• Delivers friendly, professional, and compassionate customer service.
• Contributes to a collaborative team environment to meet or exceed service, production, and quality goals.
• Meets and exceeds daily, weekly, and monthly performance expectations.
• Processes member payments and completes daily balancing tasks as required.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Office equipment (phones, copiers, fax)

Job description

Located in West Plains, MO

Job Description

Membership Services Representative

Location: Onsite - West Plains, MO

Hourly Rate: $17.00 (Monthly bonus commission available.)

Hours: 11am - 8pm

The Membership Services Representative plays a vital role in supporting our members by activating new memberships, reinstating inactive members, and delivering exceptional customer service from our West Plains office. This position is ideal for someone who enjoys helping others, values teamwork, and wants stable, in-office work with opportunities to earn bonus commissions.

AirMedCare Network (AMCN) is part of Global Medical Response (GMR) - the largest medical transportation company in the world. AMCN delivers compassionate, quality medical care, primarily in the areas of emergency and patient relocation services in the United States. We offer unique membership programs including emergent air, Fly-U-Home, and ground ambulance services that provide peace of mind to families and communities across rural Missouri and the Ozarks region.

Responsibilities

The Membership Services Representative serves as the primary liaison and communication link with members, handling day-to-day membership needs and inquiries via phone, email, and online communications while working onsite with a local support team.

• Researches and resolves member questions or concerns to ensure a positive experience and high satisfaction
• Processes new membership applications and reinstatements
• Updates and maintains accurate member information in internal databases
• Consistently delivers friendly, professional, and compassionate customer service
• Contributes to a collaborative team environment to meet or exceed service, production, and quality goals
• Meets and exceeds daily, weekly, and monthly performance expectations
• Processes member payments and completes daily balancing tasks as required

Qualifications

• High school diploma or GED equivalent
• Minimum 1 year of customer service experience (call center, office, retail, or hospitality experience welcomed)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with general office equipment (multi-line phones, copiers, fax machines, etc.)
• Ability to work onsite in West Plains, MO and maintain regular attendance

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here, you'll embark on meaningful work that directly supports individuals and families during critical moments. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

Learn how our values are at the core of our services and vital to how we approach care, and explore our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

Check out our careers site benefits page to learn more about our benefit options.