Membership Engagement Specialist - Cape Ann YMCA

Ymca Of The North Shore; Gloucester (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement plan 12%

Paid time off

Free YMCA membership

Job summary

The Cape Ann YMCA in Gloucester, MA is hiring a Membership Engagement Specialist who thrives on welcoming members and connecting people with programs and resources. You’ll deliver exceptional service, lead engaging tours, and help cultivate a sense of belonging across our community.

Join a mission-driven team and enjoy benefits such as training, health insurance for full-time staff, paid time off, and YMCA membership access as you help strengthen our Bay State community.

Qualifications

• Bachelor’s degree preferred.
• External sales or customer service experience required.
• Flexible schedule to support programming needs.
• Computer proficiency and ability to support others.
• Strong organizational skills with multi-priority management.
• Highly engaging interpersonal skills for diverse communities.
• Ability to maintain confidentiality of members’ personal information.
• Schedule Sunday–Thursday 10am–6pm.

Responsibilities

• Be a welcoming, familiar face throughout the YMCA, delivering exceptional service and connecting members with programs, services, and resources.
• Proactively engage with members to create a positive, inclusive environment where everyone feels they belong.
• Lead tours for prospective members and promote membership benefits and events.
• Support member retention through engagement and communication strategies.

Skills

Customer service

Communication

Interpersonal skills

Organization

Confidentiality

Education

Bachelor’s degree

Job description

Job Details: Job Location: Glen T MacLeod Cape Ann YMCA - Gloucester, MA, Position Type: Full Time, Salary Range: $20.00 - $23.00Hourly, Job Shift: Varied, Membership Engagement Specialist

Are you a people person who loves building relationships, creating welcoming experiences, and bringing people together? The Cape Ann YMCA is looking for a Membership Engagement Specialist who is passionate about exceptional service, meaningful member connections, and strengthening our community.

At the Y, our core values of Caring, Honesty, Respect, and Responsibility guide everything we do. As a Membership Engagement Specialist, you’ll bring these values to life by helping every member feel welcomed, supported, and connected—from their very first visit throughout their entire YMCA journey.

What You’ll Do

Member & Community Engagement

• Be a welcoming, familiar face throughout the YMCA, delivering exceptional service and connecting members with programs, services, and resources.
• Proactively engage with members throughout the facility to create a positive, inclusive environment where everyone feels they belong.
• Lead by example through friendly, professional interactions and support the Welcome Center team in delivering outstanding member service.

Member Retention & Communication

• Lead engaging tours for prospective members, both scheduled and walk-in, showcasing the YMCA’s programs, amenities, and community impact.
• Help strengthen member retention by implementing engagement and communication strategies for new and existing members.
• Promote membership benefits, upcoming events, and special initiatives that encourage participation and deepen members’ connection to the Y.
• Build positive relationships through clear, consistent communication with members, staff, volunteers, and donors.

Teamwork & Professional Growth

• Complete administrative duties and reporting as assigned by the Membership Operations Manager.
• Participate in team meetings, association-wide training, and special events to support team success and continued professional development.

What You’ll Bring

• Have excellent communication and interpersonal skills and enjoy connecting with people from all walks of life.
• Bring enthusiasm, warmth, and a genuine desire to help others feel welcome and included.
• Enjoy a dynamic, member-focused environment where every interaction is an opportunity to make a difference.
• Are organized, detail-oriented, and proactive, with a positive, can-do attitude.
• Are passionate about creating exceptional experiences and building a stronger sense of community.

Why Join the Cape Ann YMCA?

When you join the Cape Ann YMCA, you become part of a mission-driven team dedicated to strengthening our community and helping people reach their full potential. You’ll have opportunities to grow professionally, make a meaningful impact, and enjoy benefits that support your well‑being and future.

Here’s what we offer:

• Professional Growth: Paid training, professional development, and advancement opportunities across seven YMCA locations.
• Health & Wellness Benefits: Medical and dental insurance, plus employer-funded life insurance for full‑time employees.
• Generous Paid Time Off: Two weeks of paid vacation, plus sick and personal time for full‑time employees.
• Retirement Benefits: A 12% employer contribution to your retirement plan, with no employee match required and immediate vesting.
• Free YMCA Membership: Enjoy access to fitness facilities and programs, along with discounts on swim classes, childcare, camp, and more.

Help Our Community Thrive

At the Cape Ann YMCA, membership is about more than access to a facility—it’s about connection, belonging, and community. If you’re ready to turn your people skills into a meaningful career and help every member feel at home at the Y, we’d love to meet you!

Qualifications

• Bachelor’s degree preferred
• Previous external sales or customer service experience required, particularly in a fast‑paced, high‑volume environment (hospitality experience a plus!)
• Flexible schedule to adjust with programming needs
• Computer proficiency and ability to support others as needed
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
• Highly engaging interpersonal skills with the ability to connect effectively with people from all backgrounds and communities
• Ability to maintain confidentiality regarding members’ personal circumstances
• Schedule is Sunday - Thursday 10am to 6pm

Environmental Factors

• Ability to lift up to 20 lbs occasionally and 10 lbs frequently
• Position requires sitting, walking, and standing for significant periods

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.