Member Services Representative - Hybrid Sherman Oaks

MedPOINT Management; Los Angeles (CA); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Wellness resources

Company parties

Employee discounts

Paid time off

Parental leave

Savings bank

Training & development

Job summary

MedPOINT Management in Sherman Oaks, CA is seeking a Member Services Representative to deliver exceptional service to our members. You will handle inquiries, assist with benefits and claims, and ensure accurate records.

You will work with a dynamic team, staying up-to-date on policies, and participate in training to grow your skills. Flexible work-from-home options are available, with on-site participation as needed.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide outstanding support to members through phone, email, and in-person interactions.
• Assist members with inquiries regarding services, benefits, and claims.
• Resolve member issues promptly and efficiently, ensuring satisfaction.
• Maintain accurate records of member interactions and transactions.
• Collaborate with team members to improve service delivery and member experience.
• Stay updated on company policies and procedures to provide accurate information.
• Participate in training sessions to enhance skills and knowledge.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Microsoft Office

CRM software

Education

High school diploma

Tools

Microsoft Office Suite

CRM software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Wellness resources
• Company parties
• Employee discounts
• Paid time off
• Parental leave
• Savings bank
• Training & development

About the Role:

Join MedPOINT Management as a Member Services Representative in Sherman Oaks, CA, where you will play a vital role in ensuring our members receive exceptional service. Be part of a dynamic team that is dedicated to enhancing the health and wellness of our community.

Responsibilities:

• Provide outstanding support to members through phone, email, and in-person interactions.
• Assist members with inquiries regarding services, benefits, and claims.
• Resolve member issues promptly and efficiently, ensuring satisfaction.
• Maintain accurate records of member interactions and transactions.
• Collaborate with team members to improve service delivery and member experience.
• Stay updated on company policies and procedures to provide accurate information.
• Participate in training sessions to enhance skills and knowledge.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite and customer management software.
• Detail-oriented with excellent problem-solving abilities.
• Positive attitude and a passion for helping others.

About Us:

MedPOINT Management has been a trusted leader in healthcare management for over a decade. Our commitment to quality care and member satisfaction has made us a preferred choice for many, and our employees value the supportive and collaborative work environment we foster.

Flexible work from home options available.