Member Services Specialist (Remote After Training)

Remote Jobs; Roy (UT); On-site; USD 22,000 - 25,000; Full time

Job summary

Remote Jobs seeks a Call Center Agent to handle member inquiries, provide product information, and cross-sell Credit Union services. The role emphasizes professional communication, accuracy, and friendly service within a fast-paced environment.

Primary duties include assisting members with accounts, payments, and loan options, while maintaining quality ratings and compliance. Training occurs in Roy, Utah, with a future option for remote work after program completion.

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of experience in a full-service financial institution preferred.
• Thorough knowledge of member services and products.
• Understanding of Teller processes and bookkeeping.

Responsibilities

• Handle member questions and concerns professionally by phone.
• Provide information on accounts, loans, rates, and services to members.
• Cross-sell Credit Union products and maintain good member relations.
• Coordinate with area personnel and management and complete required records.

Skills

Communication

Public relations

Problem solving

Math

Bookkeeping

Education

High school diploma

Tools

10-key

Telephone

Computer

Job description

Remote Jobs seeks a Call Center Agent to handle member inquiries, provide product information, and cross-sell Credit Union services. The role emphasizes professional communication, accuracy, and friendly service within a fast-paced environment.

Primary duties include assisting members with accounts, payments, and loan options, while maintaining quality ratings and compliance. Training occurs in Roy, Utah, with a future option for remote work after program completion.