Member Services Specialist: Payments & Customer Care

AtWork Group; Tallahassee (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

Talquin Electric Cooperative in Quincy and Lake Jackson seeks a service-oriented Member Services Representative to assist members with payments, service requests, and inquiries. The role emphasizes accurate processing, policy explanations, and friendly customer service in a professional office environment.

Applicants should have a high school diploma or equivalent, strong communication skills, and the ability to work Monday through Friday 8:00 am to 5:00 pm.

Qualifications

• High school diploma or equivalent required
• At least one year of general office experience preferred
• Experience processing, handling, and accounting for payments strongly preferred
• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Professional, tactful, and service-oriented demeanor
• Strong clerical, organizational, and recordkeeping abilities
• Ability to accurately process payments and service requests
• Strong attention to detail and commitment to producing accurate work
• Ability to understand and follow policies, procedures, and detailed instructions
• Ability to clearly explain policies, procedures, fees, and charges to customers
• Comfortable working directly with the public in a professional office environment
• Valid driver’s license required
• Must live within a 30-minute drive of a Talquin Electric office
• Must pass a pre-employment physical, drug screening, and background check
• Must be available Monday through Friday from 8:00 a.m. to 5:00 p.m.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Detail oriented

Payments processing

Education

High school diploma or equivalent

Job description

Talquin Electric Cooperative in Quincy and Lake Jackson seeks a service-oriented Member Services Representative to assist members with payments, service requests, and inquiries. The role emphasizes accurate processing, policy explanations, and friendly customer service in a professional office environment.

Applicants should have a high school diploma or equivalent, strong communication skills, and the ability to work Monday through Friday 8:00 am to 5:00 pm.