Member Services Specialist - Part Time (Community Impact)

BUTLER COUNTY FAMILY YOUNG MENS CHRISTIAN AS; Butler (Butler County); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Free Membership to the YMCA

Discounted Y Programs

Job summary

Butler YMCA is seeking a part-time Member Service Representative in Butler, PA. The role focuses on delivering excellent service to members, guests and program participants while supporting the Y's mission.

The position offers a part-time schedule, membership benefits, and opportunities to assist with member retention and program growth. It emphasizes professionalism, teamwork, and strong communication skills.

Qualifications

• Minimum age of 18.
• High School diploma or equivalent.
• Excellent interpersonal and problem-solving skills.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

• Provide excellent service to members, guests and program participants; contributing to member retention and recruitment.
• Build relationships with members; help members connect with one another and to the YMCA.
• Provide tours to prospective members and sell memberships.
• Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
• Process new members/program memberships. Answer questions about the organization and provide accurate information in a positive, professional manner.
• Monitor visitor access by scanning membership cards, issuing passes and controlling unauthorized entry.
• Receive payments for services and products according to type of membership and YMCA policies.
• Perform other clerical duties as needed, such as filing and photocopying.
• Respect and cooperate with co-workers and be open to constructive criticism.
• Follow YMCA policies and procedures, including those related to medical and disciplinary situations.
• Perform other duties as assigned.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Computer Literacy

Diversity Awareness

Education

High School Diploma or GED

Tools

Office software

Job description

Butler YMCA is seeking a part-time Member Service Representative in Butler, PA. The role focuses on delivering excellent service to members, guests and program participants while supporting the Y's mission.

The position offers a part-time schedule, membership benefits, and opportunities to assist with member retention and program growth. It emphasizes professionalism, teamwork, and strong communication skills.