Member Services Associate - Part-Time

YMCA; Butler (Butler County); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Free Membership to the YMCA

Discounted Y Programs

Job summary

Butler YMCA in Butler, PA is seeking a part-time Member Service Representative to deliver excellent service to members, guests and program participants. The role includes selling memberships, handling payments, providing tours, and assisting with daily front-desk operations.

The job requires at least a high school diploma, strong interpersonal skills, basic computer knowledge, and the ability to work a daytime/evening schedule with occasional weekends.

Qualifications

• Minimum age 18.
• High School diploma or equivalent.
• Excellent interpersonal and problem-solving skills.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Responsibilities

• Provide excellent service to members, guests and program participants; contributing to member retention and recruitment.
• Build relationships with members; help members connect with one another and to the YMCA.
• Provide tours to prospective members and sell memberships.
• Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
• Responsible for processing new members/program memberships. Answer questions about the organization in a positive and professional manner.
• Monitor visitor access by scanning membership cards, issuing one-day passes and controlling unauthorized entry.
• Receive payments for services and products according to type of membership and YMCA policies and procedures.
• Perform other clerical duties as needed, such as filing, photocopying, collating and maintaining supplies.
• Respect and cooperate with co-workers and accept constructive criticism.
• Follow YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergency procedures.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Sales experience

Computer basics

Diversity awareness

Problem solving

Education

High school diploma or equivalent

Tools

Computer familiarity

Job description

Butler YMCA in Butler, PA is seeking a part-time Member Service Representative to deliver excellent service to members, guests and program participants. The role includes selling memberships, handling payments, providing tours, and assisting with daily front-desk operations.

The job requires at least a high school diploma, strong interpersonal skills, basic computer knowledge, and the ability to work a daytime/evening schedule with occasional weekends.