Member Services Specialist – Maui or Kauai

Bishop & Company, Inc.; Honolulu (HI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Low-cost health insurance

Dental insurance

Vision insurance

Paid time off

401k employer contribution

Referral bonus

Pre-tax transportation & parking

Job summary

Bishop & Company, Inc. is seeking a customer-focused and detail-oriented Customer Service Representative to support members and providers through phone, email, text, chat, and occasional face-to-face interactions, for a local non-profit company.

This role delivers exceptional service, resolves inquiries, provides program information, and ensures a positive customer experience while maintaining accuracy and compliance with policies.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service, sales, call center, or customer-facing experience.
• Strong verbal and written communication skills with professional phone etiquette.
• Proficiency with Microsoft Office and general office equipment.

Responsibilities

• Respond to inbound and outbound inquiries via phone, email, chat, text, and in-person interactions.
• Assist members with questions related to benefits, claims, services, eligibility, and enrollment.
• Address customer concerns, complaints, and discrepancies professionally and efficiently.
• Navigate multiple service queues and communication channels while meeting quality and productivity standards.
• Maintain accurate records by updating member and provider information in company databases.
• Process routine administrative tasks, including correspondence, mailings, copying, and faxing.
• Ensure compliance with company policies, confidentiality requirements, and regulatory guidelines.
• Support additional duties and special projects as assigned.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Organization

Education

High school diploma

Associate degree (preferred)

Job description

Bishop & Company, Inc. is seeking a customer-focused and detail-oriented Customer Service Representative to support members and providers through phone, email, text, chat, and occasional face-to-face interactions, for a local non-profit company.

This role delivers exceptional service, resolves inquiries, provides program information, and ensures a positive customer experience while maintaining accuracy and compliance with policies.