Member Services Specialist - Loans & Community Banking

AgGeorgia Farm Credit; United States; Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision benefits

Job summary

AgGeorgia Farm Credit seeks a dedicated Member Service Representative to serve members and prospects in our Chatsworth, GA office. You will be the first contact for members, handling inquiries, processing payments, and supporting loan-related tasks with a solutions-driven approach.

The role emphasizes cross-selling online access, auto-draft, and efficient documentation in the CRM. Strong communication and teamwork are essential in this office-based, community-focused environment.

Qualifications

• Education and/or experience equivalent to a High School Diploma or GED.
• 1-3 years related work experience.
• Ability to communicate (written and verbal) effectively with all levels of the organization.
• Ability to be assertive and decisive in arriving at sound business decisions which serve the best interest of the borrower and the Association.
• Focus on problem solving skills with solutions-driven results.
• Ability to work independently and as a team member under minimal supervision.

Responsibilities

• Proactively handle member inquiries and concerns using all tools available.
• Cross-sell of online access, auto-draft and assignment of member gross income.
• Document all sales activities in Association’s CRM tool.
• Attend industry, community and business development events to build a significant professional presence in the territory.
• Manage Customer Appreciation and other marketing events.
• Assist customers with Account Access and secure Fast Cash PINs and Agriline checks.
• Submit A/P invoices and prepare monthly expense reports for office credit card.
• Assist with loan payments, draws, and processing while coordinating with centralized accounting.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Office software

Job description

AgGeorgia Farm Credit seeks a dedicated Member Service Representative to serve members and prospects in our Chatsworth, GA office. You will be the first contact for members, handling inquiries, processing payments, and supporting loan-related tasks with a solutions-driven approach.

The role emphasizes cross-selling online access, auto-draft, and efficient documentation in the CRM. Strong communication and teamwork are essential in this office-based, community-focused environment.